TERMS & CONDITIONS

 

Dear beloved clients, it’s a few days before a new chapter of 2018. When every price has increased and despite EURO  has gone up, we are committed to ensuring that our impulse training is still accessible for most of us. We have pre-launched our 2018 price that is all below RM100.00 per training, thus please check our latest website or visit our nearest studio near you.

We are also committed to giving our best services to all of our clients. We hope our clients will provide us with full cooperation and adhere to the term sets below to ensure the smooth operations.

Thank you again and looking forward to seeing you in 2018.

Have a joyful celebration of this December and take care.

 

Below is our house rules and will take effect immediately:

 

  1. ALL PACKAGES/SESSIONS HAS A VALIDITY

1 SESSION (SINGLE): 1 DAY

5 SESSIONS = 1 MONTH AFTER DATE OF PURCHASE.

10-15 SESSIONS = 3 MONTHS AFTER DATE OF PURCHASE

20-30 SESSIONS = 6 MONTHS AFTER DATE OF PURCHASE

40 SESSIONS AND ABOVE = 12 MONTHS AFTER DATE OF PURCHASE (6 MONTHS AFTER SHARED)

MEMBERSHIP =4X PER MONTH AND UNUTILISED SESSIONS CANNOT BE CARRIED FORWARD TO THE NEXT MONTH

STRICTLY NO EXTENSION OF VALIDITY UPON EXPIRY

  1. MEMBERSHIP CONTRACT; MINIMUM OF 6 MONTHS

(you are required to fulfill the minimum contract despite early termination request.)

  1. ALL TRAINING ARE ON SHARING BASIS PER SLOT. MAXIMUM PER TRAINING IS 2 GUESTS WITH ONE IMPULSE SPECIALIST. IF ANY OF THE GUESTS WOULD PREFER TO BE TRAINED ALONE, GUEST CAN TOP UP ADDITIONAL CREDIT/PASSES ON TOP. BOOKING FOR ONE-TO-ONE TRAINING IS REQUIRED WITH AT LEAST MINIMUM OF 4 HOURS IN ADVANCE. ONE SESSION WILL BE DEDUCTED FOR NO SHOW (NO NOTIFICATION GIVEN) AND LAST MINUTE CANCELLATION (NOTIFICATION OF FEWER THAN 4 HOURS) AS PENALTY APPLIES.

GUESTS WHO HAVE LIMITATION MOVEMENT IS RECOMMENDED TO TRAIN ONE-TO-ONE

  1. ALL GUESTS ARE REQUIRED TO COME 10-15 MINUTES EARLIER THAN THE BOOKING SLOT TO GIVE AMPLE TIME TO CHANGE TO THE COMPRESS SUIT AND BE SUITED UP AND READY TO TRAIN ON TIME. ARRIVING ON THE DOT OR PASS OF THE BOOKING TIME WILL BE CONSIDERED AS LATE ARRIVAL AND MAY RESORT TO THE NEXT AVAILABLE SLOT. However, IF YOU INSIST ON PROCEEDING WITH THE TRAINING IMMEDIATELY, YOU WILL BE CHARGED 2 CREDIT/PULSES AS WE HAVE TO TREAT IT AS ONE-TO-ONE TRAINING.
  2. FOR GUEST THAT HAS BODY ANALYSIS ASSESSMENT SESSION, IT IS REQUIRED TO COME 30 MINUTES EARLIER THAN THE BOOKING TIME TO RE-ASSESS THE GOAL AND TO ANSWER ANY INQUIRIES REGARDING THE IMPULSE JOURNEY.
  3. WE WOULD LIKE TO RECOMMEND THE SESSIONS TO BE BOOKED IN ADVANCE TO ENSURE YOUR PROGRESS ARE ON TRACK.
  4. ANY APPOINTMENT CAN BE BOOKED ONLINE THROUGH OUR WWW.XBODYONLINE.COM, OR EMAIL US AT CONTACT@IMPULSE-STUDIO.ASIA OR BY CALLING OUR HOTLINE 03-22021611/03-22021511.
  5. TO PREVENT AND AVOID BREACH OF PROFESSIONALISM, WE DO NOT RECOMMEND OUR CLIENT TO CONTACT OUR SPECIALIST’S MOBILE NUMBER DIRECTLY.
  6. THERE IS STRICTLY NO REFUND ON THE PACKAGES; HOWEVER, BALANCE OF ACTIVE PACKAGES CAN BE TRANSFERRED TO FAMILY AND FRIENDS ACCORDING TO THE BALANCE LEFT (PLEASE REFER TO #1). TRANSFER FEES OF RM150 APPLY.
  7. WE WILL SEND REMINDER TO OUR GUEST THROUGH EMAIL AND TEXT MESSAGE. IT IS THE GUEST’S RESPONSIBILITY TO PROVIDE US WITH THE VALID EMAIL AND CONTACT NUMBERS.
  8. UPON EXPIRY, SESSIONS CAN BE EXTENDED PROVIDING THAT THE PACKAGE IS RENEWED. ALL SESSIONS MUST BE COMPLETED WITHIN THE NEW EXPIRY DATE PROVIDED. PLEASE INFORM US SHOULD YOU HAVE ANY MEDICAL CONDITIONS OR INJURIES SO WE CAN EXTEND THE PACKAGE ACCORDINGLY. THE MANAGEMENT COULD REQUEST SUPPORTING DOCUMENTATION FOR VERIFICATION PURPOSES.
  9. WE RESERVE THE RIGHTS WITHOUT LIABILITY, TO REVISE THIS TERMS AND CONDITIONS, THE OFFER AND OUR PRICING

 

LOVE, THE IMPULSE TEAM