Terms and conditions

Dear valued customers, thank you for your kind support. Please take a moment to go through our TERMS AND CONDITIONS.

1. The compress suit is specially made material for Impulse training. The material is designed for effective results. It is not included in our package price. You can purchase the compress suit or opt for comfort laundry; please refer to the price display in the studio
2. All packages/sessions have validity.

1 session (single): 1 day

4 sessions = 1 month after the date of purchase.

10-15 sessions = 3 months after the date of purchase

20-30 sessions = 6 months after the date of purchase

40 sessions and above = 12 months after the date of purchase (and 6 months if it is shareable)

3. All training sessions operate on a shared basis through slots. Booking one slot will result in the deduction of 1 pulse. The maximum slot capacity for guests per training session is 6, accompanied by an impulse specialist. For guests seeking individual training sessions, a usage of 6 pulses per session is applied. In case of no-shows, cancellations, or rescheduling within less than 8 hours, pulse deduction will occur as per our policy on late cancellation penalties.
4. All guests must come 10-15 minutes earlier than the booking slot to give ample time to change into the compress suit and be suited up and ready to train on time. Arriving on the dot or past the booking time will be considered a late arrival and may resort to cancellation (if all the bookings are full)
5. For trial guest that has consultations session is required to come 30 minutes earlier than the booking time to re-assess the goal and to answer any inquiries regarding the impulse journey.
6. We recommend that the sessions be booked in advance to ensure your progress is on track.
7. To schedule appointments, kindly send a WhatsApp text to our Customer Service number at 012-4023345 or email us at contact@impulse-studio.asia. We kindly request that you exclusively utilize this contact for booking purposes and avoid arranging appointments directly with trainers. Please note that any miscommunication resulting from direct communication with trainers will not be the responsibility of the company.
8. To maintain a professional environment, we recommend that our clients avoid reaching out to our trainer specialists through their personal mobile numbers. Please note that any miscommunication arising from such contacts will not be the responsibility of the company.
9. There is strictly no refund on the packages; however, the balance of active packages can be transferred to family and friends (please refer to #2). Transfer fees of rm150 apply.
10. We will remind our guests through email and text messages. It is the guest’s responsibility to provide us with a valid email and contact number.
11. Please note that all sessions must be used within the provided expiry date. Extensions to the expiry date are not possible. If you have any medical conditions or injuries that could impact your sessions, kindly notify us in writing beforehand. This will enable us to make the necessary adjustments and arrangements accordingly. Please also note that the management may require supporting documentation on a case-by-case basis for verification purposes.
12. Impulse Studio reserves the right to make adjustments to the location as considered necessary.

PRIVACY POLICY

At Impulse Studio, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect:

• Personal Information: When you book appointments or purchase sessions, we collect personal information such as your name, contact number, and email address.
• Health Information: To ensure your safety during training, we may collect information regarding any medical conditions or injuries you may have.
• Payment Information: When purchasing sessions or packages, we collect payment details, but these are processed securely by a third-party payment provider and not stored by us.
  Communication: We collect information when you contact us through email, WhatsApp, or other communication methods.

 

2. How We Use Your Information:

• To Provide Services: We use your personal information to schedule and manage your sessions, contact you with appointment reminders, and ensure the best training experience.
• Health and Safety: We use any health-related information you provide to tailor your training sessions to your needs.
• Marketing and Communication: We may use your contact information to send newsletters, promotional offers, and important updates about our services. You can opt out of these communications at any time.
• Internal Operations: Your information may be used to analyze our services, improve customer support, and ensure operational efficiency.

 

3. Sharing of Information:

• We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third-party providers who assist us in operating our services, provided they agree to keep your information confidential.
• We may share your personal information if required by law or to protect our rights or comply with a legal process.

 

4. Data Protection:

• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
• Payment details are processed securely by trusted payment providers and are never stored by us.

 

5. Your Rights:

• You have the right to access, update, or delete your personal information. You can contact us at contact@impulse-studio.asia to make such requests.
• You have the right to withdraw your consent to any marketing communications by contacting us directly via email at contact@impulse-studio.asia.

 

6. Changes to the Privacy Policy:

• We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you will be notified through email or other communication methods.

If you have any questions or concerns about how we handle your data, feel free to contact us at contact@impulse-studio.asia.